Sometimes, Pinky, You Defy Even Yourself

So the other night I'm working the lobby desk and a resident comes down to buy something from the vending machine. These machines aren't the most cooperative or reliable products ever made and are in fact prone to, well, not work. So I'm sitting there at the desk and the resident, a young man in his early twenties or so, comes over to the counter.

Resident: Hey. That machine, like, ate my money.
The Active Soul: Okay. I'll need you to fill out a form and we can send it via campus mail over to Vending Services.
Resident: So you can't give me another dollar?
TAS: Um. No.
Resident: So what do I do now?
TAS: Normally we'd fill out a little form, but I can't find one, so you can probably just go over to Vending Services and tell them what happened. Unfortunately they're not open right now, so you'll need to wait until tomorrow.
Resident: Why can't you just give me a dollar?
TAS: [blank stare]
Resident: You mean I have to walk all the way over there just for a dollar?
TAS: Yep.
Resident: Will they give me extra money for, like, pain and suffering and whatever?

At that point yours truly became a little curt. I mean, I'm real sorry about your dollar and all, and I know tort reform hasn't yet reached the local backwaters, but I really don't think you deserve extra reimbursement just because you couldn't get your soda at 9:00 at night.